A lifelong learner IT Professional with more than 10 years work experience spanning the Insurance, Telecoms, FinTech, Consumer electronics, Pharmaceutical, Automotive Manufacturing, and Technology Industries.
With a solid understanding of IP Networking, Systems Administration, and Cloud Computing, I use the ITIL framework to align IT service delivery with business objectives.

Recent Projects

Challenge

  • Host And Build My CV (Curriculum Vitae) WordPress Website on Amazon AWS EC2

Solutions

  • Domain Name registration from Google Domains (now Squarespace)
  • AWS Account Setup
  • EC2: 1 vCPU | 1 GB RAM | 30 GB EBS
  • EC2 Availability Zone: Europe (London)
  • Ubuntu server: LEMP Packages
  • Putty Setup for SSH into EC2
  • PHP 8.0 Install and Setup
  • MariaDB  Install and Setup
  • Ngnix Web Server Install and Configuration with vim editor
  • WordPress CMS Install and Setup
  • SSL Certificate installation and setup (for HTTPS) – Cerbot

Result

  • A Live Functional CV Website on AWS EC2 (This website)

Skills

CLOUD COMPUTING 70
IP NETWORKING 62
ITSM 70
SYSTEMS ADMINISTRATION 80

Certifications

CCNA

Routing and Switching

This certification validates knowledge and skills in fundamental networking concepts, including network access, IP connectivity, network services, security fundamentals, and the ability to configure and troubleshoot Cisco networking devices, essentially proving your proficiency in basic network administration and design across a broad range of networking technologies

CISCO SD-WAN

Implementing Cisco SD-WAN

This certification validates demonstrated knowledge of Cisco’s SD-WAN solution including SD-WAN architecture, controller deployment, edge router deployment, policies, security, quality of service, multicast and management, and operations.

VeloCloud

VMware SD-WAN Design and Deploy

This certification validates the knowledge, skills, and abilities to deploy a VeloCloud SD-WAN.

VMware

VMware Certified Technical Associate - Data Center Virtualization

This Certification validates an individual’s foundational knowledge and skills in data centre virtualization using VMware vSphere and related technologies.

ITIL

ITIL Foundation

This certification validates the knowledge of IT Service Management Foundation Knowledge.

Work Experience

Mar. 2025

Role:

  • Network Deployment Tech.

Responsibilities:

  • Manage work priorities through a ticketing system and workflow
  • Collaborate with various stakeholders to remove project obstacles
  • Troubleshoot cabling infrastructure connectivity issues, including:
    • patch panels and patch cords
  • Troubleshoot networking, routing and interconnectivity issues, including:
    • network device configuration
    • low to mid-level application interaction
  • Specifying Power and Cabling requirements
  • Ensuring Hardware Racking and Stacking for new equipment
  • Fulfil customer requests via the trouble ticketing system
  • Participate in the migration, configuration, and rollout of new or upgraded hardware and network gears

Jul. 2023 – Dec. 2024

Role:

  • SD-WAN Technical Support Engineer, EMEA

Responsibilities:

  • Verification of Case Severity as P1 to P4
  • L2 Data Plane Case Management (Break/Fix)
    • Troubleshoot Edge Router to Gateway connectivity issue
    • Troubleshoot Edge Router to Edge Router (IPsec tunnel) connectivity issue
    • Overlay (DMPO) and Underlay (BGP) troubleshooting
    • Troubleshoot HA (High Availability) issues in Edge Routers
    • Business Policy – in JSON file- troubleshooting
    • Edge Router Management via the Orchestrator (VECO)
    • RCA – Diag. Bundle with MobaXterm using Linux commands
    • RCA – PCap Analysis using Wireshark
    • Customer Engagement via Case updating and/or online meetings
  • RMA Processing for EMEA region
  • EMEA Queue Management & Case Assignment

Accomplishments

  • Appointed EMEA, RMA Champion
  • 162 RMA Cases Treated and Closed
  • 202 Total Cases Closed
  • 2 Knowledge Bases Drafted
  • Acting Queue Manager, EMEA

Dec 2022 – Jul. 2023

Role:

  • Field Tech. Senior Associate

Responsibilities:

  • IT Support Break/Fix
  • Smart hand Support
  • Shopfloor PC Build and deployment
  • Ensuring Shopfloor PC Wireless Connectivity
  • Structured Cable Management
  • Shopfloor PC Asset Tag labelling

Accomplishments:

  • Cleaned up and organized the peripherals in the IT storage room to enable easier access to them and speed up end-user hardware/peripherals request fulfilment

Sep. 2020 – Nov. 2022 (Contract)

ROLE: Network Support/IT Field Services Engineer

Hyster-Yale, Craigavon Plant NI, UK
Manufacturing/Automotive
Oct. 2022 – Nov 2022

Role:

  • IT Field Support Engineer

Responsibilities:

  • Shopfloor PC Build and deployment
  • Shopfloor PC Asset Tag labelling
  • Ensuring Shopfloor PC Wireless Connectivity
  • Cable Management
  • Waste (Empty boxes) Management

Accomplishments:

  • Cleaned up and organized the peripherals in the IT storage room to enable easier access to them and speed up end-user hardware/peripherals request fulfilment

US Bank | Elavon, Dublin18 Ireland
FinTech/Banking
Sep. 2020 – Jan. 2021 | Jan. 2022 – Mar. 2022

Role:

  • IT Field Support Engineer

Responsibilities

  • Desk Audit/Setup for RTO (643 Desks)
  • Laptop imaging (Win 10 Ent.)
  • Remote user onboarding & support
  • Incident Management via ServiceNow

Accomplishments

  • Opayo systems and infrastructure deployment
  • 400 PCs installations and dispatched to remote Users

Zoetis, Dublin Ireland
Pharmaceutical
May, Aug 2021 – Oct. 2022

Role:

  • IT Field Support Engineer

Responsibilities

  • Laptop imaging (Win 10 Ent.)
  • LAN Management:
    10 Cisco Catalyst 3850s
  • End user Desktop support
  • Incident Management via ServiceNow

Accomplishments:

  • Network Devices and Laptop Asset inventory reconciliation at Wicklow, Rathdrum

APTIV, Dublin Ireland
Automotive
Apr. 2021 (Backfill)

Role:

  • IT Field Support Engineer

Responsibilities:

  • ITOB: PC Build | New User Setup
  • IMAC: Remote and on-site user support
  • Nexus Switch Support – LAN

Accomplishments:

  • Laptops/Peripherals Asset inventory reconciliation at the HQ in Dublin.

Mar. 2019 – Dec. 2019

Role:

  • Business Systems Support (BSS), Manager

Responsibilities:

  • HQ LAN/WAN Architecting and Support
  • Cloud SaaS Support
  • Laptop imaging (Win 10 Pro.)
  • Remote user support
  • Staff Laptop onboarding
  • Incident Management via Jira

Accomplishments:

  • Architected d.light Nigeria’s Corporate HQ wireless Network infrastructure from the ground up and presented it as a Business Case to the MD for project funding: Approved and Deployed.
  • Local Payment gateway (NIBSS) and Platform API integration for payment notification and token

Jun. 2010 – Nov. 2015

Role:

  • Network Operations Engineer – NOC Supervisor

Responsibilities:

  • Core Network Segment Monitoring and Management
  • Radio Access Network Monitoring and Management
  • Transport Network Monitoring and Management
  • Incident Management
  • Weekly Network status reporting to the CTO/Management
  • SLA Management with Vendors and Partners

Accomplishments

  • Resolution of a broadcast storm in the REP-powered Metro Transport Network
  • Full configuration and deployment of Cisco ME 3400 Metro Switches
  • Built good relationships with vendors and Upstream Internet providers

Sep. 2008 – Jun. 2010

Role:

  • IT Executive Assistant

Responsibilities:

  • Helpdesk L1/L2 IT Support
  • End-user support for LAN connectivity issues
  • End-user support for PC issues
  • Microsoft Active Directory user management
  • Microsoft Exchange mailbox management

Accomplishments

  • Worked in the team that deployed a Cisco Multilayer Switch (Cisco Catalyst 3560G-48PS-S) in the HQ to segment the large Broadcast domain and improve LAN latency consequently improving users’ experience
  • Worked in the team that deployed Microsoft Active Directory 2008 and Exchange Server 2012 in the HQ